Privacy Policy

Last Updated: March 19 2026

This Privacy Policy describes how Cielo Stone & Tile (“Company,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit or interact with www.cielost.com (the “Site”), including through paid advertising, lead capture forms, and e-commerce transactions.

By accessing or using the Site, you agree to this Privacy Policy.

1. Information We Collect

Information You Provide Directly

We may collect personal information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Billing and shipping details (for purchases)
  • Any information submitted through forms, checkout pages, or communications

Information Collected Automatically

When you visit the Site, we may automatically collect:

  • IP address
  • Device type, browser, and operating system
  • Pages viewed, interactions, and timestamps
  • Referring URLs
  • Approximate geographic location (city/state level)

This data is collected using cookies, pixels, tags, and similar tracking technologies.

2. How We Use Personal Information

We use personal information to:

  • Provide products or services
  • Respond to inquiries and follow up on leads
  • Process payments and transactions
  • Improve website functionality and performance
  • Measure, optimize, and personalize advertising campaigns
  • Communicate service updates, offers, or relevant information

3. Advertising, Analytics & Tracking

We use third-party tools for analytics and advertising, including but not limited to:

  • Google Analytics / Google Tag / Google Ads
  • Meta (Facebook & Instagram) Pixel

These tools may collect information about your activity on our Site to:

  • Measure advertising effectiveness
  • Build custom and lookalike audiences
  • Deliver more relevant ads across platforms

These third parties may combine this data with information you provided to them separately, subject to their own privacy policies.

4. Cookies & Similar Technologies

We use cookies and similar technologies to:

  • Enable essential site functionality
  • Analyze traffic and user behavior
  • Support advertising and remarketing

You may control or disable cookies through your browser settings. Disabling cookies may impact site functionality.

For more details, see our Cookie Policy below.

5. How We Share Information

We may share personal information with:

  • Service providers (hosting, payment processing, analytics, email tools)
  • Advertising partners (e.g., Google, Meta)
  • Legal or regulatory authorities if required by law

We do not sell personal information for monetary consideration.

6. U.S. State Privacy Rights

Depending on your state of residence (including California, Virginia, Colorado, Connecticut, Utah, and others), you may have the right to:

  • Request access to the personal information we collect about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of targeted advertising or certain data sharing
  • Limit the use of certain personal information

To exercise these rights, contact us at:
support@cielost.com

We may verify your identity before processing requests.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no online transmission or storage system is completely secure.

8. Data Retention

We retain personal information only as long as reasonably necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

9. Children’s Privacy

The Site is not intended for individuals under 13 years of age, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

11. Contact Information

If you have questions or privacy requests, contact:

Cielo Stone & Tile

6370 US Hwy 1 N Bldg 9St. Augustine, FL 32095

support@cielost.com